Leadership Lessons
To Help Others Develop, Start With Yourself
By Marshall Goldsmith
Listen to what General Mills CEO Steve
Sanger recently told 90 of his colleagues: "As you all know, last year my team
told me that I needed to do a better job of coaching my direct reports. I just
reviewed my 360-degree feedback. I have been working on becoming a better coach
for the past year or so. I'm still not doing quite as well as I want, but I'm
getting a lot better. My coworkers have been helping me improve. Another thing
that I feel good about is the fact that my scores on 'effectively responds to
feedback' are so high this year."
While listening to Steve speak so
openly to coworkers about his efforts to develop himself as a leader, I
realized how much the world has changed. Twenty years ago, few CEOs received
feedback from their colleagues. Even fewer candidly discussed that feedback and
their personal developmental plans. Today, many of the world's most respected
chief executives are setting a positive example by opening up, striving
continually to develop themselves as leaders. In fact, organizations that do
the best job of cranking out leaders tend to have CEOs like Steve Sanger who
are directly and actively involved in leadership development. That has
certainly been my experience. This
has also been confirmed by a recently completed research project led by Marc
Effron at Hewitt Associates, one of the largest HR consulting firms. Hewitt and
Chief Executive magazine put General Mills on their latest list of the
top-20 companies for leaders, among such familiar names as IBM and General
Electric.
Hewitt found that these organizations
tend to more actively manage their talent. They put lots of focus on
identifying high-potential people, better differentiate compensation, serve up
the right kinds of development opportunities, and closely watch turnover. But
crucial to all these efforts were CEO support and involvement.
No question, one of the best ways top
executives can get their leaders to improve is to work on improving themselves.
Leading by example can mean a lot more than leading by public-relations hype.
Michael Dell, whose company made the
Hewitt list, is a perfect example. As one of the most successful leaders in
business history, he could easily have an attitude that says, "I am Michael
Dell and you aren't! I don't really need to work on developing myself."
Michael, however, has the opposite approach. He has done an amazing job of
sincerely discussing his personal challenges with leaders across the company.
He is a living case study from whom everyone at Dell is learning. His
leadership example makes it hard for any leader to act arrogant or to
communicate that he or she has nothing to improve upon.
Johnson & Johnson, tied for first
on the top-20 list, has successfully involved its executives in leadership
development. Its CEOs, formerly Ralph Larsen and now Bill Weldon, and top
executive team regularly participate in a variety of leadership-building
activities. Having a dialogue with the CEO about his business challenges and
developmental needs makes it a lot easier for employees to discuss their own
business challenges and developmental needs.
Executive candor can even help turn
around a troubled company. Consider Northrop Grumman, the aerospace defense
contractor. CEO Kent Kresa inherited a company that had a poor reputation for
integrity, a battered stock price, and an unfortunate reputation as one of the
least-admired companies in its industry. His leadership team reversed the
company's poor image and engineered an amazing turnaround - ultimately becoming
the Forbes' most-admired company.
From the beginning of the process, Kent led by example. He communicated clear
expectations for ethics, values, and behavior. He made sure that he was
evaluated by the same standards that he set for everyone else. He consistently
reached out to coworkers. He didn't just work to develop his leaders--he
created an environment in which the company's leaders were working to develop
him.
Unfortunately, in the same way that
CEO support and involvement can help companies nurture leaders, CEO arrogance
can have the opposite effect. When the boss acts like a little god and tells
everyone else they need to improve, that behavior can be copied at every level
of management. Every level then points out how the level below it needs to
change. The end result: No one gets much better.
The principle of leadership
development by personal example doesn't apply just to CEOs. It applies to all
levels of management. All good leaders want their people to grow and develop on
the job. Who knows? If we work hard to improve ourselves, we might even
encourage the people around us to do the same thing.
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